Here's the short version: this page tells you what personal data we collect at Lüks Casino, why we collect it, how long we hold onto it, and who else gets to see it. Create an account, and you're agreeing to all of it. Pair this with our Terms and Conditions for the full picture.
What We Collect
Your data reaches us in three ways. You type some of it in yourself when you sign up. Our system logs some while you're playing. And your payment provider sends the rest over once a transaction clears. One thing we don't do: buy your personal data from anyone else for ads.
| Type of data | Why we collect it | Retention period |
|---|---|---|
| Phone number and email | Lets us open your account, verify logins, and reach you | Kept while your account is active |
| Name and birth date | Confirms you're 18+ and that the account is really yours | Kept as long as the law requires |
| Payment details | Needed to process deposits and withdrawals | Kept as long as the law requires |
| Betting and game history | Used for settlement, checking bonus wagering, and looking at complaints | Kept as long as the law requires |
| IP address and device info | Helps keep things secure and catch fraud or duplicate accounts | Kept briefly after it's logged |
| Support messages | Keeps a complaint on track until it's resolved | Kept briefly after the case closes |
| Cookie data | Keeps you logged in and remembers your language and settings | Kept as long as the cookie lasts |
Why We Use It
- To do our job: opening accounts, accepting bets, handling payments.
- Because the law says so: checking age, verifying identity, keeping records.
- To protect the business: stopping fraud, bots, and duplicate accounts.
- Because you said yes: sending bonus offers and promo messages.
Change your mind about notifications? Withdraw consent whenever you like — your account stays open, we just stop the marketing.
Cookies, Explained
Cookies are tiny files your browser stores. Essential ones keep your session alive and the site working — no essential cookies, no site. Preference cookies remember your language and how you like the screen set up. Measurement cookies just show us overall usage patterns; they don't point back to any one player.
Feel free to delete or block cookies in your browser. Just know that blocking the essential ones means no logging in.
Who Sees It
- Payment providers — only what a transaction actually needs.
- Game studios — to check round results and bet records.
- ID verification services — to confirm your age and account ownership.
- Authorities — only when the law demands it, and only what's asked for.
We don't sell your data to advertisers, and we don't rent our lists out either. Our partners only touch your data on our behalf, following our instructions.
Keeping It Safe
Everything between the site and your browser is encrypted. Passwords go through one-way hashing — not even our support team can read yours. Who sees what depends on the job: payment records go to the payments team, complaint files go to whoever's handling that complaint.
You've got a role here too: don't reuse your password elsewhere, keep your verification code to yourself, and log out on devices you don't own.
Your Rights
- Ask for a copy of what we hold on you.
- Ask us to fix anything wrong or missing.
- Ask us to delete data once the legal retention window has passed.
- Object to marketing and pull your consent whenever you want.
Reach out through support for any of this. Closing your account doesn't wipe everything instantly — payment and betting records stick around until the legal period runs out, then they're deleted. Self-exclusion records last until the exclusion period ends, which is exactly the point — more on that on our Responsible Gaming page. If there's a dispute about how your data's handled, check the Player Complaint Policy page.
When This Policy Changes
This policy isn't set in stone. Whatever's posted here is the live version, effective from the moment it goes up. If a change means we start collecting more data or sharing it more widely, we'll email the address on your account to let you know.